PO BOX 233 POREPUNKAH
Victoria 3740
0421 522 993
stay@hausandheimaccommodation.com.au
ABN 20 117 682 417
TERM & CONDITIONS
Haus and Heim Accommodation reserve the right to amend the Terms and Conditions, without notice to you.
Any amendments to the Terms and Conditions take effect from the beginning of the next day they are published on our website. It is your responsibility to stay up to date, with the current Terms and Conditions.
By making a booking with Haus and Heim Accommodation, you accept the Terms and Conditions.
In the terms of use, you, or the primary guest means, the person accessing the services provided by Haus and Heim Accommodation.
1.0 Booking Confirmation:
1.1 Bookings are unconfirmed until a 50% deposit is received. Deposits must be received within 48 hours of a booking request.
1.2 The balance is to be paid, in full, no less then 30 days prior to your prebooked arrival date. Haus and Heim Accommodation reserve the right to cancel the booking, and/or withhold entry details, from any guest, if money is outstanding, on the prebooked arrival date.
1.3 Any bookings made within 30 days of the arrival date, will require full payment, at the time of booking.
1.4 Credit card portal details will be sent to you, via a confirmation email, once the booking is made. Mastercard, Visa and American express payments are accepted. Credit card payments incur 1.6% card fee.
1.5 All bookings pay a $110.00 booking fee which is non-refundable, the total amount is withheld regardless of notice given for cancelling.
1.6 All payments, once cleared, will be confirmed by Haus and Heim Accommodation providing a receipt.
2.0 Cancellation:
2.1 In the event of a Natural Disaster or Government orders including but not limited to weather, illness, flight cancellation, major utility outages or lockdowns that result in cancellation of a booking held our standard cancellation policy applies. It is the guests responsibility to obtain DOMESTIC TRAVEL INSURANCE to cover them for such events. By booking with Haus and Heim Accommodation the guest acknowledges the risk of a Natural Disaster or Government orders occurring with little to no notice and accepts the cancellation policy in full. We recommend all guests obtain TRAVEL INSURANCE. Our standard cancellation policy is as follows;
2.2 Bookings cancelled, 30 days or more prior to the arrival date, will receive a full refund (less the $110.00 booking administration fee and the credit card fees 1.6%)
2.3 Bookings cancelled, within 29-14 days prior to the arrival date, will forfeit 50% of the total booking fee (less the $110.00 booking administration fee and the credit card fees 1.6%).
2.4 Bookings cancelled within 14 days of the arrival date, will not receive a refund.
2.5 If the booking made, was booked through a third party channel, the guest is bound by the cancellation policy of the third party booking channel. Airbnb, Stayz and Booking.com are all third party channel agencies.
3.0 General TERMS & CONDITIONS:
3.1 All primary guests must supply Haus and Heim Accommodation with a signed completed pre-authorization form and a copy of their drivers licence before your booking commences, with credit card details a pre-authorization of $200.00, $500.00 or $1000.00 (depending on the property) will be held as a security deposit for the property. The pre-authorized amount being released after the guest departure date and the property condition report is finalized. The guest will be contacted if damage has been found and the amount necessary to repair withheld. All funds released approximately 10 days after departure.
3.2 Should the primary guest, not be a holder of a credit card, Haus and Heim Accommodation will accept a bank deposit for this payment. If the deposit is in the form of bank deposit, this will be refunded, less any charges to the primary guest, within 30 days of departure, by way of bank deposit.
3.3 The primary guest agrees to leave the property in a clean and tidy state and adhere to the departure checklist sent prior to the booking concluding. Any costs for cleaning, outside the standard items that our cleaners do, must be paid for by the primary guest.
3.4 Any damage, to the property, common areas or fixtures and fittings of the property, must be reported to a Haus and Heim Accommodation representative, immediately and paid for promptly.
3.5 The liability of the primary guest shall be at the full cost of all excess charges and/or repairs whatever that may be.
3.6 The primary guest will be notified of any such expenses, prior to your provided monies, being withheld.
3.7 If you find the property, including outdoor facilities i.e. BBQ are not clean on arrival, please contact us and we will send a representative of the team immediately to clean.
3.8 All properties managed by Haus and Heim Accommodation are non-smoking properties. Any person failing to adhere to this term will be responsible for cleaning cost of carpets, window coverings and furnishings.
3.9 We do not accept responsibility for actions taken by the owners of the property. Therefore we reserve the right to cancel any booking at the owner’s direction. In this event, we will notify you, as soon as possible, and attempt to arrange other accommodation or dates suitable to you. If this is not possible, all deposit monies paid, will be refunded in full. No further claim, right, action or demand shall exist or be made by either party to seek compensation.
4.0 Bookings are taken by the agent for the current owner: if the property is sold, we cannot guarantee that the new owner will continue to make the property available to holiday let. In this event, we will notify you as soon as possible and attempt to arrange other accommodation or dates suitable to you. If this is not possible, all deposit monies paid will be refunded in full, no further claim, right, action or demand shall exist, or be made, by either party to seek compensation. 4.1 Your booking will commence, and keys may be collected at any time after 3pm on the day of arrival. The property must be vacated no later than 10am on the day of departure, unless otherwise arranged with Haus and Heim Accommodation. Upon departure, keys must be returned to where they were located, upon arrival before 10am, or you may incur a late checkout fee.
4.2 Any printed, written, or verbal description of the premises, by Haus and Heim Accommodation or an employee, will be made in good faith. However, no responsibility for contested description, will be accepted.
4.3 The property is rented to you, strictly for the period outlined on your receipt, for holiday purposes. Under NO circumstances are any commercial enterprises to be conducted from the property.
4.4 At the time of booking you will notify Haus and Heim Accommodation of the number of people that will occupy the property. You accept that this number must not be exceeded, under any circumstances, unless prior notification to Haus and Heim Accommodation has been made and accepted.
4.5 Bookings will not be accepted, where the guest numbers exceed the available beds (due to insurance and Occupational Health & Safety guidelines).
4.6 Should you exceed the accepted number of occupants, within the property, Haus and Heim Accommodation will terminate your booking, requiring you to vacate the premises.
4.7 Haus and Heim Accommodation takes no responsibility for guest belongings left behind. It is the guest responsibility to contact us to organize the return of the items. Items will be kept for 4 weeks before disposed of.
4.8 It is the primary guests full responsibility to keep the property secure, during their stay, and upon their departure. Theft or damage caused, due to guest negligence in failing to secure the property, falls solely on the guest.
4.9 The primary guest will make every effort to not be a nuisance to neighbors by means of loud music, television noise or partying. Noise restrictions are in place from 10:00pm – 7:00am as outlined on the EPA website https://www.epa.vic.gov.au/for community/environmental-information/noise/residential-noise/residential-noise-law If noise persists, the police may be called and your booking reviewed.
5.0 Haus and Heim Accommodation is not responsible, or in control of, building/renovation in neighboring properties and cannot provide a refund under this circumstance.
5.1 Tariffs may vary up until the time of booking your accommodation.
5.2 The guests agree to allow maintenance and tradespersons to enter the property, where maintenance is required. All emergency repairs will be tended to as soon as possible. On public holidays, and after hours, it may at times prove difficult to get tradespeople straight away. We will always do everything we can to minimize inconvenience caused, but cannot issue partial refunds or give discounts. In the event of a major problem, rendering the property uninhabitable, we will make every effort to find alternative, suitable accommodation for you.
5.3 Some Haus and Heim Accommodation properties have a pool, spa or woodfire hot tub on-site, or located in close proximity to rivers/bodies of water. Although all pools must have compliant and approved pool fencing, there are always risks involved around water for children & adults. The local rivers are not fenced, and pose great risks to children, when unattended. Haus and Heim Accommodation and the property owner accept no responsibility for injury, illness, loss or damage arising from negligence of any persons staying at the property. Caution is to be taken around water, and ensure not to leave children unattended. The onus of responsibility of guests, around water, lies 100% on the primary booking guest.
5.4 We welcome children of all ages to our property. Steps and balconies need to be taken into consideration before booking. Please note there are no baby gates, or stair barriers, and supervision is the responsibility of parents & guardians. Please contact management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in. Supervision of children around fireplaces, firepits, woodfire hot tubs, pools, stairs, balconies, roads, driveways and all areas of the property and surrounds, are the sole responsibility of parents/guardians. Haus and Heim Accommodation, and its property owners, accept no responsibility.
5.5 Fireplaces, fire pits and wood fire hot tubs are to be operated by adults over the age of 21 only and are operated at your own risk. You will be held liable for any damage you cause, including smoke or ember damage, from incorrect use. If using a wood or gas fire, you will ensure the fire is switched off, or put out entirely, before you retire to the bedrooms, and whenever you leave the premises, even for short periods. Supervision of children around all fireplaces is required and is the full responsibility of parents/guardians. ALL fireplaces and fire pits, and their external casings, can get very hot and may cause serious burns if touched. It is strongly recommended that the fireplaces not be operated when children are staying onsite. Any damage caused through misuse, negligence, or failure to follow these terms may be charged to the primary booking guest. Haus and Heim Accommodation and the property owner accept no responsibility for injury, illness, loss or damage arising from the use of fireplaces, firepits and wood fire hot tubs.
5.6 By using the sauna, guests acknowledge and agree to the following; The sauna should not be used by persons who are pregnant or who have a medical condition that may be adversely affected by heat exposure. Guests should seek medical advice if they are unsure. Children under the age of 16 years of age must be supervised by an adult at all times. Guests should not use the sauna while under the influence of alcohol, drugs or medication that may impair judgement or affect heat tolerance. Guests should remain hydrated before, during and after sauna use. Sessions should not exceed 15-20minutes. No food or glassware is permitted inside the sauna. Any damage caused through misuse, negligence, or failure to follow these terms may be charged to the primary booking guest. Haus and Heim Accommodation and the property owner accept no responsibility for injury, illness, loss or damage arising from the use of the sauna.
6.0 Pets:
6.1 Pets applies to dogs only. Cats are not permitted at the properties.
6.2 Alpine Shire only permits a maximum of 2 dogs at a property.
6.3 Well behaved pets are permitted only at listed ‘Pet Friendly’ properties. Where permitted, the guest is responsible for the removal of fleas and faeces, and associated costs. Pets are not permitted at non ‘Pet Friendly’ properties, Haus and Heim accommodation reserves the right to immediately terminate your booking, with no refund, if you are found in breach of this condition. The primary guest is responsible for payment of cleaning costs and damage caused.
6.4 Under no circumstance are pets to be left at the property, inside or outside, without an owner present.
6.5 Pets are to refrain from sitting/laying and/or sleeping, on soft furnishings and carpeted areas. The pet’s owner is responsible for payment of any costs associated with extra cleaning.
6.6 Our property profiles, descriptions and staff, describe the properties to the best of their ability. It is your responsibility to decide if the property is suitable for your pets needs.
6.7 Pet Friendly properties may, or may not be, fully fenced. The onus of the responsibility lies with the pets owner to enquire if the property suits their/your pets needs